Making a big purchase like a mattress is always daunting. But it’s important to do your research and make sure you’re getting the best product for your needs. One thing to consider before purchasing is the warranty offered by the manufacturer. What does the warranty cover, and what are the terms? In this blog post, we’ll look at mattress warranties and what you need to know before you buy.
What Is A Mattress Warranty?
Warranty protection is a big help to customers who may not have the chance to try out their new purchase before they buy. It also ensures that if there’s something wrong with your product, you can get back up again.
Mattress warranties serve as a safety net for customers, ensuring they are getting high-quality products with no manufacturing defects. The warranty is there to provide peace of mind and protection if the mattress has any flaws in craftsmanship or becomes faulty after purchase. This way, you can take advantage of your money back from mattresses that don’t live up.
Warranty coverage is not universal among all brands and models. A mattress’s warranty typically covers any imperfections that happen during manufacturing. But it may be void if they occur through regular use or accidents. This means you can’t count on getting your money back when something goes wrong with the product.
Types Of Mattress Warranty
There are three types of mattress warranties, let’s understand them one by one.
Prorated Warranty
In this type of warranty, the value of a warranty decreases with time. As the length, you own your mattress, or how often it gets repaired, increases- so does what percent goes towards repairs and replacements.
A customer has to pay part of their own cost when anything wrong happens with one or more items regarding sleepwear, such as springs breaking. This price varies depending on the brand.
Non-prorated Warranty
A non-prorated warranty means customers are typically not responsible for the cost of repairing or replacing a defective mattress during their terms. However, they may be asked to bear return shipping costs sometimes where it’s necessary. The value and consistency remain consistent over time with this type of protection plan.
Combination Warranty
This type of warranty has a combination of both prorated and non-prorated warranties. For such warranties, the manufacturers provide a non-prorated warranty for some years, and the remaining period of warranty covers under the prorated warranty. One needs to be careful while opting for such a warranty product as the seller may con you by confusing you with the duration of each type of warranty.
Term Of Mattress Warranty
The warranty is security against your mattress comes with some terms and conditions. Let us understand them below.
Coverage
Mattress warranties vary by manufacturer, but they cover manufacturing defects. Covered conditions may include broken coils or split seams in the fabric of your mattress. Construction issues such as loose springtime supported by a metal frame can also be compensated for with this type of protection plan against imperfections that go beyond normal wear and tear.
Types Of Coverage
If a mattress has been damaged, there are many ways to deal with it. Some companies will repair any flaws while others may replace the bed frame or fabric for free instead of charging customers. To make up for lost time and money from having an unsatisfactory purchase experience.
Duration Of Warranty
Mattresses come with different warranties, but the duration of a mattress warranty is 10-20 years. Most of the mattresses last 1 year less than the period of warranty. This means that you can replace your mattress if fits under the criteria of replacement.
Factor Covered Under Mattress Warranty
You can’t claim the warranty if your mattress is completely fine. There are some factors your mattress should meet those factors in order to get replaced.
Faulty Material
Faulty mattresses are often those mattresses that have poor construction. This includes broken springs, unusual gathering of foam, seams not closed properly, or broken handles of the mattress.
Sagging
The most common claiming of a mattress warranty among the customers is sagging. There is a set limit of sagging decided by the manufacturers if the mattress lays under that in the specific time, warranty claim would be accepted.
Factors That Are Not Covered Under Mattress Warranty
As there are factors, a mattress needs to be fulfilling for you to claim the warranty. Similarly, there are factors your mattress should not have while you claim for a warranty.
Dissatisfaction With The Product
Mattress warranty does not cover unhappy purchases as they already offer a sleep trial period, which is long enough to judge whether the mattress satisfies you. Once the sleep trial period is over, you can’t replace a mattress for a reason that the mattress is not comfortable.
Discoloration
If you wash the mattress and the mattress and the color of the mattress changes because of washing or if the color gets yellowish, or the mattress has general wear and tear because of improper maintenance, the mattress becomes ineligible to be replaced.
Sagging Below Minimum Threshold
If you notice your mattress is not as supportive as it was at the time of purchase, but still within the weight limit specified in its warranty clause, then don’t worry. The clause of the warranty means that your mattress can still be replaced. This happens with a lot of memory foam mattresses.
Non-defective Components
If your mattress has faulty seams or electrical components, the warranty of these components differs from the rest of your mattress. If there is any problem with the seams or electric component, the manufacturer is liable to repair it for you, but you cannot demand a new one against such issues.
Damage Done By The Owner
Damages incurred by the mattress owner are not covered under warranty. So the owners have to be of utmost careful while shifting the mattress or moving around it with sharp objects or food and beverages. To avoid scratching or staining the mattress.
Factors That Violates Mattress Warranty
Now that we know factors that are covered and not covered under the warranty of the mattress. We’ll now understand the factors that violate the mattress warranty even if it is eligible to get claimed for a warranty.
Removal Of Law Tags
The law tag is proof that you purchased your mattress from an official source. If it’s been removed or tampered with, then there will be no warranty coverage for replacement parts and services, so make sure not to remove any tags that verify your mattress’s authenticity.
Unsuccessful Unpacking
If a mattress is in a box for over two to four weeks, it should be vacuum-sealed. When storing a new or used mattress, do not forget that it needs time and care to fully decompress before you use it again. Your mattress would not be eligible for a mattress warranty if odors develop from the surface of your mattress and it is damaged.
Poor Supportive Foundation
Mattress warranties are very specific and it’s important that you follow the proper support for your mattress. If a warranty does not mention what kind of base or foundation is needed, then contact an expert to find out if they can help solve this problem before contacting customer service, as they would suggest the same. If the mattress is damaged because of an improper base, it violates the warranty policy.
Not Being The Original Purchaser
The warranty will not be extended and you will have to pay for any repairs. Unless you are the original purchaser of the mattress, you are responsible for the purchase under this guarantee. You can’t claim the warranty if there are any problems if you are not the original purchaser.
Stained Mattress
If you spill food or drink on your mattress, it will void the warranty. Not only that, but liquid damage and stains are unsanitary, which means they can’t be returned to any warehouse for cleaning either. Brands always recommend buying a protector from day 1 so as not to stain the products. Hence, if you stain the mattress, it becomes ineligible for warranty claims.
Failure In Flipping The Mattress
Rotating and flipping your mattress regularly (sometimes) is important for protecting its lifespan. This means that it will wear evenly, depending on which type you have. Some don’t require this step, but always check with the warranty before doing anything. Because the warranty does not cover any damage that happened during flipping the mattress.
Difference Between Mattress Warranty And Sleep Trial
Process Of Claiming A Mattress Warranty
Till now you know everything about a mattress warranty. So let us understand how to claim a warranty for the mattress. To avoid any complications with a mattress, it’s important to file claims efficiently. You can get your product replaced quickly and easily if there are issues reported within the warranty period.
- Go Through The Warranty Agreement
The first thing you want to do before filing a claim is to review your warranty. If it doesn’t cover your issue, then there is no use in going through the tedious process of claiming a warranty. You can get it repaired through an outside agency or if the problem is serious, then you may need to buy a new one.
- Get Connected To The Mattress Retailer
Once you are sure your mattress meets the required criteria of the warranty clause, your first step should get in touch with customer care. They will explain to you the process of warranty claiming. If you follow their instruction properly, you will experience a smooth replacement or refund whatever suits your case.
- Let The Mattress Inspector Be Involved
Customer care will tell you to get the mattress inspected by the mattress inspector that they will send. Here, the charge of the inspector will have to be paid by you. Also, if your mattress stands by the criteria, the inspector will ask you to ship your mattress to the manufacturer that charge will also go from your pocket. In the end, your issue will be resolved.
Ways To Increase The Shelf Life Of Your Mattress
- Keep Food and Beverage Away
A mattress is a major financial investment. If you follow proper maintenance of it, you won’t need to claim for its warranty either.
- Regular Maintenance Of The Mattress
It is important to maintain the longevity of your mattress by flipping or rotating it every 3-6 months, vacuuming regularly (at least twice yearly). Also, clean any small or large stains that may appear on them. You should also wash protectors as needed, with liquid laundry detergent and sheets weekly if possible. But try not to use too much heat when doing this process because it may get damaged.
- Avoid Jumping On The Mattress
Be careful not to jump on your bed because it can cause physical damage. This includes broken coils and visible indentations or cracks in memory foam mattresses.
- Invest In A Mattress Protector
Mattress protectors are a must-have for your mattress. Fitted mattress covers cover all six sides of your bed. While encasements provide waterproof protection against stains and spills that can ruin even the most expensive mattresses. Just be sure to keep it clean.
- Get The Right Foundation
To ensure the longest life possible for your mattress, use a foundation as directed by the warranty. Commonly acceptable Foundations include adjustable bases and slatted wood platforms; some even provide extra space to store goods.
FAQ
Stains are a huge problem for mattress companies. Stained mattresses void the warranty and can present many sanitary problems. Thus, they want to make sure you know about any stains before buying.
Your warranty protects you from the day you buy your sleep set and continues according to the “Warranty Schedule” found on the card with a bed. In case Sealy repairs or replaces it, this protection will continue as long as it’s still within its original date of purchase.
Mattresses come with a warranty that will last for 10-20 years on average. Some warranties are considerably shorter, while others offer lifetime coverage. Also, provide repair or replacement of the product whether it needs servicing in your home country as well.
The mattress is a huge investment, so you want to make sure it lasts as long and provides excellent sleep quality. Although most mattresses should be replaced every 7-10 years (depending on the type), this number can vary depending on how often you use them.
Conclusion
In this blog, we have shared depth information about a mattress warranty. This will help you understand how a mattress warranty works. So that you won’t feel lost when you need to claim one.
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To see the comparison of different types of mattresses click here.